IA has 25+ years experience as a crisis management leader with extensive expertise in designing, implementing and leading enterprise-wide crisis management programs from inception for some of the largest companies in the world including General Motors, Marsh McLennan, MTR Corporation, major league sports teams, schools and universities.

​

As a crisis commander, Mark has successfully managing large-scale disasters including:

​

• Responding to and restoring a large manufacturing facility in Oklahoma City and returning it to full operations within 42 days after receiving the impact from and F3 Tornado causing $7M in damages.

• Responding to dozens of crises and emergencies involving large train crashes in China

• CEO and C-suite extrication from Germany

• Civil uprising in Czech Republic and massive flooding in Venezuela

• Took command of the full evacuation of 17,000 employees and guests at the global headquarters on the morning of 9/11. After the earthquake and tsunami hit Japan in 2011

• Mark was requested to extract a Fortune 100 CEO and his family out of the area. Within 24 hours, Mark was able to secure a team to get the CEO and his family out of Japan and back in the US.

Since 1999 IA has developed crisis management and crisis communications plans/programs for Fortune 1000 companies, major league sports teams, large transportation companies, financial institutions, hospitals and healthcare organizations, manufacturing, high-rise  structures and gaming and entertainment venues. IA’s crisis management plans include:

​

• The National Incident Management and Incident Command Systems

• Meet PAS 200 standards 

• Color-coded tabs to easily locate information

• Contingency procedures for every type of crisis

• IA has also designed Crisis Management Aide-Memoire, which is a short version of the full Crisis Management Plan

• Includes roles, responsibilities, flowcharts and contact numbers

• Vital information to get through the initial hours of the crisis

• Can be stored in wallet guide, small brochure or electronically

• Custom flowcharts provide effective roadmaps to assist leaders effectively manage the organization through the crisis

• Event aides/checklist assist Crisis Management Teams

• Crisis Management Team’s roles and responsibility checklists